Job Details for Operations Support Clerk
| Court Name/Organization: | Colorado District Court |
| Overview of the Position: | The Operations Support Clerk performs a variety of duties, including receiving, filing, and maintaining files for the court while assisting customers inquiring about case information, filing documents, and requesting document copies. This position reports directly to the case administration supervisor and is located in the clerk’s office main location in Denver. This role is front-facing with significant public interaction; therefore, telework availability is limited. This position is not based in a courtroom. The clerk’s office of the U.S. District Court for the District of Colorado provides effective and efficient administrative and case management assistance and support to the judicial officers of the court, as well as to all others requiring services of the court. We are part of the federal judiciary which includes all U.S. courts. |
| Location: | Denver, CO |
| Opening and Closing Dates: | 09/20/2024 - Open Until Filled |
| Appointment Type: | Permanent |
| Link to Court Careers Information: | https://www.cod.uscourts.gov/HR/EmploymentOpportunities.aspx?FileID=7488 |
| Announcement Number: | 2024-21-USDC |
| Link to Job Announcement | |
Position Description
The representative duties of this position include, but are not limited to:
Customer Service
- Assist customers at the Intake counter. Accept documents, inform customers of required court fees, receive payment and issue receipts. Secure cash register funds, balance drawer by end of day and process credit card payments for court fees.
- Answer and redirect incoming calls. Assist the public with using computerized databases. Provide information to the public without providing legal advice. Answer phone inquiries regarding case status, archive information, and court procedures.
- Communicate and respond to all requests regarding operations. Answer procedural questions for judges, staff, and the public. Provide customer service and resolve difficulties while complying with regulations, rules, and procedures.
Case Management
- Create and process new case files. Assign cases to district judges and magistrate judges. Open cases in case management system. Docket initial opening events. Sort, classify, and file case records. Audit cases for closing and check the docket to ensure that all necessary documents are entered and deadlines are met before generating the closing order.
- Prepare case files for tracking. Sort, classify, and file case records. Maintain integrity of filing system by monitoring proper access to records and monitoring timely and accurate filing of documents. Retrieve files and make copies of records for court personnel, attorneys and others. Certify court documents and create new case files. Assign case numbers and open cases in the electronic case management system. Docket initial case opening events.
- Scan and convert documents filed over the counter into image files. Enter documents and proceedings on the case docket. Maintain documents in the appropriate location. Provide forms via mail or email as required.
- Prepare shipments and retrieve records from the appropriate Federal Records Center
Administrative
- Pick up and process incoming mail for all 3 courts (District, Probation and Bankruptcy). Maintain postage meter and meter log. Stamp incoming documents and assist with maintenance of court files. Process email received from electronic filers.
- Train incoming employees, as needed
- Abide by Code of Conduct for Judicial Employees. Demonstrate sound ethics and good judgment. Handle confidential and sensitive information appropriately by maintaining confidentiality.
Qualification
Minimum Qualifications
The successful applicant must be a high school graduate (or equivalent) and have two years of general experience to be employed at CL 23. Upon successful performance and supervisor recommendation, applicant may promote without further competition to CL 24.
Educational Substitution
Education above the high school level may be substituted for required general experience based on one academic year (30 semester or 45 quarter hours) equals one year of general experience.
Preferred Qualifications
Preference will be given to applicants who are college graduates, have specialized experience in a court (i.e. federal, state, or municipal courts), and experience using case management and/or electronic case filing programs (similar to CM/ECF), Adobe Acrobat, and Microsoft Office products.
General Experience
General experience is defined as progressively responsible clerical, office, or other work that indicates the possession of, or the ability to acquire, the knowledge and skills needed to perform the duties of the position.
Specialized Experience
Specialized experience is defined as progressively responsible clerical or administrative experience requiring the regular and recurring application of clerical procedures that demonstrate the ability to apply a body of rules, regulations, directives, or laws and involve the routine use of specialized terminology and automated software and equipment for word processing, data entry or report generation. Such experience is commonly encountered in courts, law firms, banking and credit firms, educational institutions, social service organizations, insurance companies, real estate and title offices, and corporate headquarters or human resources/payroll operations.
Benefits
A generous benefits package is available and includes the following:
- 13 days of paid vacation leave for first three years (increases with tenure)
- 13 days of sick leave
- 11 paid holidays
- Retirement benefits and thrift savings plan (TSP) with government match up to 5%
- Health and group life Insurance, dental, and vision
- Flexible spending accounts (health, dependent, parking)
- RTD eco pass (if budget permits)
- On-site fitness facilities
- Employee assistance programs (EAP)
- Student loan forgiveness to qualified persons, pursuant to the terms of the public service loan forgiveness (PSLF) program
Miscellaneous
Additional Information
The incumbent must also work efficiently and effectively in a fast-paced atmosphere dealing with numerous and diverse legal issues. The court may administer a pre-screen assessments to assist in the screening process.
This position is subject to a mandatory Electronic Fund Transfer (EFT) for payroll direct deposit. Employees are considered at-will and are not covered by federal civil service classifications or regulations. Immigration law requires public employers to hire individuals who are lawful permanent residents (i.e., green card holder) seeking U.S. citizenship. Candidates are not required to complete questions 18-20 on form AO-78 regarding criminal history. Criminal history is not in itself disqualifying. All available information, past and present, favorable and unfavorable, about the reliability and trustworthiness of an individual will be considered when making an employment suitability determination. All compensation and promotions are subject to final approval by the Administrative Office of the U.S. Courts.
How To Apply
All qualified applicants should submit the following:
- Application form AO78
- Current resume and cover letter
Your application packet must be submitted as a single pdf document by email to: cod_hrd@cod.uscourts.gov. Please note “Vacancy Announcement: 2024-21-USDC” in the subject line of the email. Incomplete applications may not be considered.
The federal Judiciary is an Equal Employment Opportunity employer.