Job Details for Information Technology Technician I/II
| Court Name/Organization | California Northern District Court |
| Overview of the Position | This position is based in the District Court Clerk’s Office and is part of the IT Department, reporting to the Director of IT and IT Manager. The Information Technology Technician primarily supports audiovisual and courtroom technology, while also providing backup helpdesk support to end users across the Northern District of California courthouses. In this role, the technician partners with court staff to deliver reliable IT support, working with both national systems and locally developed or customized solutions. |
| Location | San Francisco, CA |
| Opening and Closing Dates | 04/06/2026 - Open Until Filled |
| Appointment Type | Permanent |
| Classification Level/Grade | CL 26- CL 27 |
| Salary | $67,972 - $121,385 |
| Announcement Number | FY26-18 |
| Link to Job Announcement | |
Position Description
The Information Technology Technician (Audio Visual) will be responsible for the support, maintenance, and inventory of courtroom technology systems, including the coordination and operation of audio/video conferencing, evidence presentation, streaming media systems, and performing video recording and production.
Key Responsibilities
- Assist in courtroom technology upgrades in the areas of cabling, terminations, technology configuration, and cable management
- Coordinate video and teleconferences for the Court. This may involve scheduling, troubleshooting, setting up equipment, initiating calls and monitoring equipment.
- Install and maintain recording systems.
- Participate in setting up overflow rooms, streaming and recording Court ceremonies and events. Handle the video production and editing of these events.
- Work in tandem with other IT team-members and the IT Manager, in coordinating and troubleshooting activities related to the courtroom and conferencing systems and to ensure Court district-wide baselines and standards are maintained
- Carry out audio visual projects and meet Court goals in the areas of courtroom technology, conference rooms, remote meetings, and streamed events
- Advise leadership in areas of audio/visual and courtroom technology needs, objectives, and capabilities, including anticipation of future requirements and potential problems
- Serve as instructor on courtroom technology to court personnel and attorneys
- Provide support to the technical helpdesk for end-users, as needed. This includes but is not limited to, receiving, and responding to end-user requests, installation and repair of computer and computer-related hardware and software, onboarding of new users, desktop imaging, perform end-user support and training, assist with inventory requirements, litigation support, assist in implementing automation plans, maintain documentation, aid with network administration, all in accordance with Court IT security policies and procedures.
- Work in a demanding environment and travel to other divisional offices is required
- Perform other duties as assigned
Qualifications
Minimum Qualifications
The successful applicant must have two years specialized experience, including at least one year specialized experience at or equivalent to CL-26. For placement at salary levels above minimum up to and including step 25, (considering court-preferred skills and an evaluation of quality of experience), the successful applicant must have at least two years specialized experience equivalent to work at CL-27
Specialized Experience is progressively responsible work experience that is in, or closely related to, the work of the position and which has demonstrated the knowledge, skills, and abilities to successfully perform the duties of the position and involves the routine use of automated software and keyboarding for word processing, data entry and report generation.
Preferred Qualifications
Applicants must also have progressive knowledge and the aptitude to troubleshoot and solve technical issues and repair hardware or infrastructure issues. Systems in use include digital audio signal processors, control processors, video distribution, wireless and infrared audio, teleconferencing and video conferencing equipment. Knowledge of Crestron, Extron, Biamp, Polycom, Liberty Recording, FTR, and other A/V equipment and software is highly desirable. Experience with videography skills, including recording, streaming via media server, and adjusting digital media to create quality videos is a plus.
Experience with advanced Zoom functionality, including managing Zoom-to-YouTube live streaming and supporting Zoom Room setups, preferably in courtroom or similar environments. Knowledge of audio signal flow, including mix-minus and USB routing, particularly across platforms (e.g., Zoom vs. other AV systems). Ability to troubleshoot and resolve technical issues in real time during live proceedings. Familiarity with interpreter and multi-channel audio workflows preferred. Experience supporting and maintaining existing courtroom or AV technology setups.
Demonstrate customer service skills, troubleshooting skills, the ability to work in a team environment, and interact directly with all levels of court personnel and other agencies. The candidate must possess the ability to clearly and patiently explain technical issues to non-technical users, write effective instructions for users, and document issues and solutions. The ability to communicate effectively with various individuals, focusing on customers (internal/external), respecting others, the uniqueness of the federal judiciary and acting with integrity are all essential skills.
Applicants must have knowledge and responsible workplace experience with Windows desktop, MS Office products, Adobe Acrobat. Knowledge of networking fundamentals such as TCP/IP addressing, VLANs, and Switches.
Knowledge of endpoint security software and controls. Understanding of incident response processes, including the ability to implement plans and procedures as directed by his/her supervisor. Ability to identify and analyze security risks bring it to the attention of his/her supervisor and to implement resolutions.
Must be able to work during non-business hours as required to complete urgent projects or prevent disruption to court proceedings or special events; Must have reliable transportation for travel; Moving and lifting weights that commensurate with the weight of equipment associated with the job duties is essential.
Miscellaneous
The Information Technology Technician (Audio Visual) will be responsible for the support, maintenance, and inventory of courtroom technology systems, including the coordination and operation of audio/video conferencing, evidence presentation, streaming media systems, and performing video recording and production.
Key Responsibilities
- Assist in courtroom technology upgrades in the areas of cabling, terminations, technology configuration, and cable management
- Coordinate video and teleconferences for the Court. This may involve scheduling, troubleshooting, setting up equipment, initiating calls and monitoring equipment.
- Install and maintain recording systems.
- Participate in setting up overflow rooms, streaming and recording Court ceremonies and events. Handle the video production and editing of these events.
- Work in tandem with other IT team-members and the IT Manager, in coordinating and troubleshooting activities related to the courtroom and conferencing systems and to ensure Court district-wide baselines and standards are maintained
- Carry out audio visual projects and meet Court goals in the areas of courtroom technology, conference rooms, remote meetings, and streamed events
- Advise leadership in areas of audio/visual and courtroom technology needs, objectives, and capabilities, including anticipation of future requirements and potential problems
- Serve as instructor on courtroom technology to court personnel and attorneys
- Provide support to the technical helpdesk for end-users, as needed. This includes but is not limited to, receiving, and responding to end-user requests, installation and repair of computer and computer-related hardware and software, onboarding of new users, desktop imaging, perform end-user support and training, assist with inventory requirements, litigation support, assist in implementing automation plans, maintain documentation, aid with network administration, all in accordance with Court IT security policies and procedures.
- Work in a demanding environment and travel to other divisional offices is required
- Perform other duties as assigned
Application Info
To be considered for this position, visit our agency website to submit the online application, along with a cover letter, resume and three references. Please be sure to fully complete your application by providing all work history from the past 10 years. Attachments should be submitted as Microsoft Word (DOC) or Adobe Acrobat (PDF) files. Other formats are not acceptable.
The federal Judiciary is an Equal Employment Opportunity employer.